Privacy Policy
This Privacy Policy describes how Hana Koubou Saitama ("we," "us," or "our") collects, uses, and discloses your personal information when you visit or use our online platform or services. We are committed to protecting your privacy and handling your personal information in a transparent and lawful manner, in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant regulations.
Information We Collect
We collect different types of information from you when you interact with our site:
1. Personal Information: This is information that can be used to identify you directly or indirectly. We may collect personal information you provide to us directly, such as when you place an order, register an account, subscribe to our newsletter, or contact us. This information might include your name, postal address, and other contact details necessary for us to fulfill your requests or provide our services. We do not collect sensitive personal information unless it is voluntarily provided by you for a specific, explicit purpose and with your consent.
2. Usage Data: We automatically collect information about how you access and use our site. This may include your IP address, browser type, operating system, pages visited, duration of visit, and other diagnostic data. This helps us understand how users interact with our service and improve it.
3. Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. We use cookies for essential functions, analytics, and improving user experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
How We Use Your Information
We use the information we collect for various purposes:
To provide and maintain our service.
To process transactions and manage orders for our products and services.
To communicate with you regarding your inquiries, orders, or account.
To improve, personalize, and expand our service.
To understand and analyze how you use our service.
To detect, prevent, and address technical issues.
To comply with legal obligations.
For internal administrative purposes, such as data analysis, audits, and research.
Legal Basis for Processing Personal Data
We process personal data based on the following legal grounds:
Performance of a contract: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
Consent: We may process your data based on your explicit consent for a specific purpose. You have the right to withdraw your consent at any time.
Legitimate interests: Processing is necessary for our legitimate interests or those of a third party, provided your fundamental rights do not override those interests (e.g., improving our services, preventing fraud).
Legal obligation: Processing is necessary for compliance with a legal obligation.
Sharing and Disclosure of Information
We may share your personal information with third parties in certain situations:
Service Providers: We may share your data with third-party companies and individuals who provide services on our behalf (e.g., payment processing, data analysis, delivery services). These third parties are obligated not to disclose or use your data for any other purpose.
Business Transfers: If we are involved in a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.
Legal Requirements: We may disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
Protection of Rights: We may disclose your data to protect the rights, property, or safety of Hana Koubou Saitama, our users, or the public.
Data Security
The security of your data is important to us. We implement reasonable technical and organizational measures designed to protect your personal data from unauthorized access, disclosure, alteration, and destruction. However, please remember that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
Data Retention
We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.
Your Data Protection Rights
Depending on your location and applicable data protection laws, you may have certain rights regarding your personal data, including:
The right to access the personal data we hold about you.
The right to request correction of inaccurate personal data.
The right to request erasure of your personal data.
The right to object to the processing of your personal data.
The right to request restriction of processing your personal data.
The right to data portability (receiving your data in a structured, commonly used, and machine-readable format).
The right to withdraw consent at any time where processing is based on consent.
The right to lodge a complaint with a supervisory authority.
To exercise these rights, please contact us using the physical address provided below. We may ask you to verify your identity before responding to such requests.
Links to Other Sites
Our service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us via physical mail at:
Hana Koubou Saitama
1-7-3 Higashi-cho, Omiya-ku, Saitama-shi, Saitama-ken, 330-0843, Japan